Student Accounts Representative

Posting Details

Position Information

Title Student Accounts Representative
Department Student Accounts (STAC)
Position Category Staff
FTE 1.0

Monday – Friday
8:30am – 5:00pm

Will driving be required? No
If temporary, list start date
If temporary, list end date
Requested start date for this position 01/14/2018
Pay Rate $19.08/hour
Benefits Eligible Yes
Campus Location Northwest Denver
Full-time or Part-time Full-Time
Posting Number 201101083

Position Summary Information

Job Summary

The Student Accounts Representative works in conjunction with the Director to oversee accounts placed in collections. This person is responsible for overseeing collection of all student accounts, including monitoring all past due accounts and taking the necessary steps to recover the balance due. This person acts as a second level arbitrator for collection disputes, tracks accounts at outside collection agencies, monitors collection agencies recovery rates, makes recommendation for AR bad debt write-off and represents the University during legal proceedings for the collection of defaulted accounts. This person creates, implements and enforces systems to ensure financial responsibilities are achieved and identifies interdepartmental needs and makes recommendations to the Director. Normally receives no instructions on routine work and general instructions on new assignments. This person is responsible for monitoring legal changes regarding collection activities and bankruptcy laws and recommends changes in University collection procedures. The Student Accounts Representative needs to have an understanding of Bankruptcy laws. In addition, this person is responsible for developing and writing the policies and procedures for the collections area.

Major Duties and Responsibilities

35% Communicate with students who have past due accounts and assist with payment solutions (walk-ins, phone, email). Negotiate a payment agreement that is beneficial to both the student and the University with students who cannot pay the entire past due balance. Tracks payment agreement compliance and communicates consequences for missing payment agreement due dates, and negotiate late fees.

25% Oversees University external collection efforts and ensures that outstanding student accounts are being pursued in collaboration with the other Student Accounts Representatives. Generates and reviews aging reports and ensure all delinquent accounts are in the collection process. Review student accounts to ensure restriction flags are ended when payment is posted.

15% Review causes of write-offs and recommend alternative actions to the Director. Prepare write-off analysis of uncollectible accounts that have been sent to collections with no payment activity for the Director of Student Accounts and recommend accounts for bad debt write-off. Post AR Bad Debt Write-Off adjustments and flag each account with detailed information and enter privacy “W” restriction.

10% Process all agency and student checks within two days of receipt. Determine the appropriate allocation of payments collected by outside agencies and submit to Cashier for processing. Update restriction flags to ensure documentation for future reference and post charges and fees to student accounts. Research and recommend ways to automate collection process.

6% Prepare necessary documentation for student accounts deemed to be uncollectible through in-house methods, prepare for placement with an outside collection agency on a monthly basis (1st and 2nd assignments). Review with the Director.

5% Act as liaison to outside collection agencies. Review and monitor collection agency accounts. Determine need for return of collection account and process for 2nd agency assignment. Monitor collection agency recovery rates and make recommendation whether to continue business relationship and recommend alternatives to the Director. Provide a monthly report (Excel document) to the Director of the status of accounts placed with outside collection agencies.

1% Review, process and track collection agency accounts and bankruptcy accounts.

1% Report discrepancies in policy communication to the Director for clarification and appropriate action.

1% Conduct an annual review to determine the rate of recovery, effectiveness and make recommendations of all outside collection agencies.

1% Perform other duties and special projects as assigned. Perform related duties necessary to support the Regis mission.

Minimum Qualifications

High School Diploma
3 years related experience

Preferred Qualifications

College Degree
Bankruptcy Knowledge
Advanced FDCPA Knowledge
Experience with external collection agencies

About Regis

Regis University, inspired by its Jesuit Catholic heritage, has been committed to academic excellence, personal development and community engagement since its founding in 1877. Regis provides values-based education at the undergraduate, graduate and doctoral levels and is accredited by the Higher Learning Commission: A Commission of the North Central Association of Colleges and Schools. Its motto, “Men and Women in Service of Others,” describes the purpose of Jesuit education: to form men and women who use their knowledge in the unselfish service of others. Regis is composed of five colleges: the College of Contemporary Liberal Studies, Regis College, College of Computer & Information Sciences, College of Business & Economics, and Rueckert-Hartman College for Health Professions, which includes the schools of pharmacy, physical therapy and nursing.
Beyond its historic campus in Northwest Denver, there are Regis campuses in Thornton, the Denver Tech Center and in Colorado Springs. Regis currently serves about 10,000 students in online and campus environments and has been ranked as a top school in the Western Region for 20 consecutive years by U.S. News & World Report.

Posting Detail Information

UA EEO Statement

This statement is intended to indicate clearly that the University is morally committed to the principles of nondiscrimination – that we want to do this rather than just have to by law.

“In accordance with its Jesuit Catholic mission, Regis University is committed to maintaining a humane atmosphere in which the civil rights of every individual are recognized and respected. Regis University does not unlawfully discriminate in either the provision of educational services or in employment practices on the basis of race, color, religion, national origin, creed, ancestry, gender, age, marital status, sexual orientation, military or veteran status, physical or mental disability, or any other characteristic protected by local, state, or federal law. Within this context, Regis University does reserve the right to give employment preference to persons who demonstrate by word and practice a commitment to the University’s mission and educational goals.”

Non-discrimination Notice

Regis University does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, veteran status, marital status, pregnancy, parental status, gender identity, sexual orientation, genetic information or any other legally protected status in any of its policies, programs or activities and provides equal access to education.
Review the complete Regis University Nondiscrimination Notice at: Non-discrimination Notice

Close Date
Open Until Filled (Positions may remain open until we have an adequate applicant pool or the close date listed, whichever occurs first. Please consider applying for positions as soon as possible) Yes
Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter
  3. List of References
Optional Documents